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Frequently Asked Questions
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Where are you located?We are based in Melbourne's South East Suburbs with our main base being in Pakenham. We offer some services remotely meaning clients Worldwide can access our Training Services! We are also opening services again in Perth in March 2024, and Regional Victoria in May 2024.
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What are your opening hours?We are open for Jump Start Sessions on Wednesdays from 9am-5pm and all other appointments on Saturdays from 1pm-5pm and Sundays from 9:30am-6pm.
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Do you have a phone number I can call you on?No, we do not. We do have a phone number, but it is SMS/MMS only. You can connect with us on WhatsApp- 0401 955 061. We are unable to answer calls as we are either with clients or working hard doing background work for our clients. We do not answer messages outside of our opening hours. Please remember we are human too and need our own down time to rest and reset so we can offer you the best, high quality services possible. We ask for your patience in waiting for responses from our SMS service & Social Media Messaging services.
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Do you do In-Home Training?Yes! Sessions are available in your own home or local park within 20 minutes of Pakenham. We offer services more than 20 minutes but less than 40 minutes away for a Travel Fee. We are also looking to open a 2nd location in the coming months. Jump Start Sessions are only available within 20 minutes of Pakenham. We occasionally offer Free Travel Days to the following locations: > Frankston & Surrounds > Cranbourne, Clyde & Surrounds > Pakenham Upper/ Emerald/ Cockatoo & Surrounds > Dandenong & Surrounds > Warragul > Drouin
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Can I have my Discovery Session In-Home or at a Park?Unfortunately not. This session is offered remote only. This session is designed to be an Education & Assessment Session. Together we will work through your Intake Form, Discuss your ongoing behaviour concerns, create goals and your training plan. This session works best when you are able to concentrate fully on the information being provided to you - which is often hard with a cute little pup demanding your attention! Doing the session remotely also allows me to create your plan while I'm talking to you which speeds up the process and gets you started sooner!
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Do you run Puppy School?No, we don't! But our sister-brand, PawPrint Academy does in various locations across Melbourne, Regional Victoria and Western Australia. Email us at woof@pawprintacademy.com.au for more information!
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Do you train Assistance Dogs, Service Dogs or Emotional Support Dogs?No, we do not. This is not an area of training that I have much experience with. For this reason, its best left to the industry pro's who have a better understanding of the needs of these amazing working dogs as well as a better understanding on the needs of their handlers and Australia's disability support systems. I am always happy to recommend appropriate professionals for this if you need one! We are always more than happy to work with your Assistance Dog Trainer for any Herding Breed specific issues or concerns that you may have.
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Do you work with all breeds of dog?We work exclusively with HERDING breeds or working breed dogs including Border Collies, Kelpies, Cattle Dogs, German Shepherds, Rottweilers and their mixes! If you're not sure if you're dog is eligible for our help, please reach out via email !
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Does my Reactive Dog need to be on medication to work with you?No! However, it may be something we chat about either at your Discovery Session or down the road. Medications & Training work hand in hand- sort of like taking an antidepressant and seeing a Psychologist. Both work just fine on their own, but absolutely work better together! If you want to have a go without the medications first, then we will absolutely go down that road. However, if we notice that your dog is struggling to learn or cope and we cannot adjust the environment further to help them or we think your dogs quality of life is being negatively impacted by the Anxiety, CCD or other altered mental state, then we will have a chat about seeking assistance from a Veterinary Behaviourist. We will never recommend a specific medication or treatment plan- that's a job for a Vet! Thankfully we work in tandem with many amazing Vet Behaviourists in Melbourne & Perth!
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What are your training methods?We are 100% FEAR & FORCE FREE! We do not use tools such as Shock collars, Prong Collars, Choke Chains, Head Collars, Rattle Cans, or verbal punishments. Instead we manipulate the environment around us to help your dog be successful and then reward them for that success. Behaviour that is reinforced WILL be repeated. Lets teach our dogs exactly what we want from them, rather than giving confusing messages about what we don't want!
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What does Force Free mean?Force Free Training can have slightly different meanings between trainers, but one thing is constantly the same. We set your dog up to succeed, and reward that success. We manipulate the environment to help your dog be successful. Here at Herdy Nerdy it also means that we place the dogs welfare FIRST. For us, this means that for each and every situation, problem and session we ask ourselves this : > Is it Ethical to place the dog in this situation? > Is this something that really requires training to assist ? > How will this plan/training affect the dogs Quality of Life? > Is this plan something that I would do to a fellow human ? > Does this plan take into account the dogs WHOLE life? > Is this necessary? We aim to never put a dog or handler into any situation they cannot handle physically or emotionally. If we cannot put you into a situation without you feeling comfortable, confident and able to manage without the use of force or purposeful punishment- then we simply will not place you in that situation. Basically, we choose kind. Not just for your dog, but for you too.
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What is "Purely Positive"?Short answer: A myth. Purely Positive is not a thing (the same as Balanced training not balanced!). The term has been floating around for a while and has jumped from being something Force Free trainers originally called themselves to something that Balanced & Compulsion trainers use now as a "slur" of sorts. Purely Positive is scientifically impossible however & is just as big a red flag as anyone telling you they use ecollars. Why? Force Free Training is reliant on Positive Reinforcement. Positive in this context means "to add" and Reinforcement is anything that INCREASES a behaviour. This is part of what we call The Learning Quadrant. The Quadrant always works in opposites and there is always 2 parts of the Quadrant in play at any one time. The opposite of Positive Reinforcement is Negative Punishment- which in this context means "to remove" and "Something that decreases behaviour" . This means that whenever we use Positive Reinforcement to change behaviour, we are also using Negative Punishment. There is a huge difference between Force & Punishment though. Whilst punishment is inevitable, force is never necessary.
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What happens when my dog gets something wrong?A few things will happen when your dog gets it wrong. We ignore the bad, and reward the good. If your dog is unable to offer the "good" behaviour, then we will step back, reassess and change what we are doing, how we are doing it and where we are doing it to see if that makes it easier for your dog. It is our responsibility to teach your dog the "right" behaviour- if your dog is not getting it right- Its human error. Your dog will NEVER be punished for human error. Ignoring "bad" behaviour is not being permissive of it. If our dogs are in a position or mental state where they feel that behaviour is necessary, then it is on us as a Team to work out why and how we can show them a better choice and make them feel safe enough to make that choice themselves. Dogs do not engage in behaviours to be "bad" or "naughty" or to "spite" us. Their behaviour is communication about how they are feeling about that situation or environment- if we listen when they whisper , they will no longer need to yell.
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What if I've previously used compulsion, punishment or "balanced" methods?Thats ok! Please make sure you let us know though, so that we can be mindful of this when making your plan! We will take into account that your dog may be fearful or worried of certain behaviours, actions, movements or gear. We will work with you to get you through this and out the other side. We dont judge here- Its not your job as a pet parent to know the ins and outs of Training & Behaviour.
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I was told that Force Free Training wont work for my Breed/ Behaviour/ Issue. Is this true?Fortunately, No! Force Free Training works for all behaviour and all breeds. For everything from Sit, Down, Stay to Recall, Loose Lead Walking and Behaviour issues including Reactivity & Aggression, Chasing Wildlife, Snake Avoidance and more. Often unfortunately we hear this myth being spread by those who may have tried Force Free and it didn't work out for a variety of reasons or because they simply find punishment based training easier and more rewarding as the teacher. Its important to remember though, when Force Free training fails- its never the fault of the dog. Its always human error in its application!
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I've been told that E-Collars can be used in Positive Reinforcement. Can I use one with you?The science behind this is twisted and sketchy at best, but realistically, yes an e-collar could be conditioned to be a reward marker. However, we are not sold on this for several reasons. Even if this was to be proven true, we do not recommend their use and will never recommend them to clients. Why? Because we feel they are unnecessary and the risks that they would be used for punishment is a risk we are not willing to take. For this reason, these tools are banned from use whilst working with us and we recommend a 6 week period with no use of these collars prior to starting training with us.
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What equipment is not allowed in your sessions?We do not allow any equipment reliant on force, fear, coercion, discomfort or positive punishment. This means the following equipment is banned: * E-Collars including boundary collars, regardless of their level of function * Citronella Collars * Chain Collars including check chains and half checks * Martingale Collars * Head Collars & Halti's * Rattle or Shake Cans * Drop Chains * Slip Leads & Limited Slip Leads * Saddle Harnesses This list is not exhaustive. Please let us know if you are using any of the above equipment either out and about or at home so we can tailor your training strategies. If you are unsure if what you are using is Aversive, please don't hesitate to ask .We are not here to judge - we want to help you understand these tools and make an informed choice.
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